| Sub-processor entity | Brief description of processing | Selected locations of data center(s) | Certifications / attestations |
|---|---|---|---|
| Convex, Inc. (USA) | Hosting of the Tool backend and database, application runtime, authentication | EEA – Ireland. Safeguard for any remote access: [SCCs / EU-US DPF – per Convex DPA] | SOC 2 Type II; HIPAA (BAA available). Runs on AWS (ISO/IEC 27001, SOC 2 Type II). |
| Cloudflare, Inc. (USA) | Storage of submitted files (R2, EU jurisdiction); delivery of the web application (CDN, no Customer Data stored at the edge) | EEA (storage); global edge network (web application delivery). Safeguard: EU-US DPF + SCCs | ISO/IEC 27001:2022, ISO/IEC 27018, ISO/IEC 27701; SOC 2 Type II; PCI DSS; C5. |
| OpenRouter, Inc. (USA) | AI inference routing with EU in-region routing, zero data retention, no training on Customer Data | EEA. Safeguard for any remote access: [per OpenRouter DPA – pending] | SOC 2 Type II. |
| Google Cloud EMEA Limited (Ireland)Vertex AI, engaged via OpenRouter | AI model inference | EEA | ISO/IEC 27001, 27017, 27018, 27701; ISO/IEC 42001 (AI management); SOC 1/2/3; C5. |
| Functional Software, Inc. d/b/a Sentry (USA) | Application error monitoring (pseudonymous user ID, organisation ID; no submitted content) | EEA – Germany. Safeguard: EU-US DPF + SCCs | SOC 2 Type II; ISO/IEC 27001; HIPAA attestation. |
| Plus Five Five, Inc. d/b/a Resend (USA) | Transactional e-mails (login, invitations, password reset): name, e-mail address, organisation name | USA. Safeguard: EU-US DPF | SOC 2 Type II. |
| Deepgram, Inc. (USA) | Speech-to-text transcription – only where the Customer uses audio submissions | EEA (EU endpoint). Safeguard: [per Deepgram DPA] | SOC 2 Type II; HIPAA (BAA available). |
| Mistral AI SAS (France) | AI model inference and speech-to-text transcription – only where a Mistral model is selected for the Customer; no training on Customer Data | EEA (EU endpoint). Safeguard for any onward transfer: SCCs (Mistral DPA) | SOC 2 Type II; ISO/IEC 27001, ISO/IEC 27701. |
Schedule 2 – Sub-processors List
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This Schedule forms part of the Data Processing Addendum between Open Loyalty sp. z o.o. and the Customer.